KARACHI: Despite tough competition in banking sector in the country, Muslim Commercial Bank (MCB) is facing acute shortage of staff and other technical problems as a result, its customers are badly suffering.
Sources told PPI that it seemed that Mansha Group, owner of MCB, had lost interest in banking sector as a result MCB services were not up to the mark.
Maqsood Ahmad, a business man, who has account in MCB Landhi Branch and frequently visits there, told PPI that there used to be three cashiers in that Branch until a year back but now there was only one while other staff have also been reduced as a result, it takes a long time to deposit cash or draw it.
He further said that computer and networking system in the branch often remained out of work and the customers needed to use online services of the bank suffer.
An official on the same branch on anonymity told that almost all MCB branches in Karachi were facing the same situation but the management was doing nothing.
A MCB branch manager on anonymity said that after no reasonable rise in the salaries for a long time, contractual staff in a significant number had quit the job while the vacant positions were not being filled due to unknown reasons as a result, there was acute shortage of manpower.