Public Service Delivery in KP improving through Right to Services Act 2014

Peshawar: Service delivery in public Sector institution and offices has significantly improved after enactment of the Khyber Pakhtunkhwa Right to Pubic Services law. This was stated by Azmat Hanif Orakzai, Chief Commissioner Right to Services Commission, while addressing the participants of Mid Career Management course at the national Institute of Management Peshawar.

In his detailed presentation , he stated that the Provincial Government had hitherto notified Eight Services i.e Issuance of Fard(property document) Issuance of Domicile certificate, issuance of Birth/death certificate, approval of building plan, registration of report in police station and provision of medical and emergency services in all Government health institutions .

He added that the provisions of the notified services were being regularly monitored through the Right to services commission. Monitoring team posted in almost all districts of the province.

The reports collected for the period from 1st October to 31 December 2014 were extremely encouraging. The monitoring will further get streamlined after preparation of the new software for performance management through a Private IT Firm.

The chief Commissioner also informed very soon additional services with issuance of Arms and Driving Licenses, distribution of Zakat and provision of Municipal services would be notified where time limit would be fixed for provision of services to the public of Khyber Pakhtunkhwa. Right to Services Act will hopefully become the harbinger of change in the system and shall go a long way in building trust between the citizen and state.

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