UBL authenticates its customers with VoiceTrust Biometrics

KARACHI: VoiceTrust announced on Tuesday that it has been selected by United Bank Limited (UBL) for the delivery of voice biometrics solutions to authenticate its retail and enterprise customers.

UBL will deploy VoiceTrust’s VTAssure platform to verify the identity of customers, government employees, and pensioners automatically using their voice. This increases account security by authenticating people based on who they are, as opposed to what they know.

Voice biometrics improves the call center experience with a faster identity verification process and reduces the need for customers to remember repetitive PINs, passwords, and security questions. The solution integrates with the Altitude uCl suite for a seamless IVR authentication experience for both English and Urdu speakers.

The bank will also securely authenticate pensioners with VoiceTrust Proof-of-Life®, the world’s first solution to prevent pension fraud and overpayments with voice biometrics. Pensioners will verify their identity over the telephone using a spoken passphrase before funds are released, saving them from travelling to a branch and waiting in line, making the process more convenient.

VoiceTrust was selected based on its proven track record of successful enterprise voice biometrics deployments, strength and flexibility of its platform, and ability to support UBL’s long-term customer experience strategy.

“Customer experience leaders are looking for more ways to deliver convenient authentication while balancing the need for security,” said Syed Javed, SEVP/Head of Strategic Business Planning. “VoiceTrust’s biometrics technology delivers a more secure and faster identity verification for our customers while reducing our overall service costs.”

“We are pleased to receive this opportunity to expand the impact voice biometrics has on security and customer experience in the global financial sector,” said Tariq Habib, CEO of VoiceTrust. “Our voice biometrics solutions help organizations such as UBL deliver the optimal balance between security, convenience, and cost savings.”